Founded as The Krafft Company in 1940 at 18 _ M Street in Washington, D.C., Krafft Service Company is a full­ service heating and air conditioning contractor. We serve residential and commercial customers in northern and central Virginia, suburban Maryland, and the District of Columbia. We are located at 5707­ A Edsall Road, Alexandria, Virginia 22304. Our Telephone number is (703) 751­ 7510, and in Maryland, (301) 294­2960.

Krafft is bonded, fully insured, and holds the highest level contractors licenses in the District, Maryland, and Virginia, where we are a class “A” contractor.

At Krafft, we pride ourselves on giving our customer 110%. That standard has made us one of the Washington area's most respected contractors for nearly 60 years. Our engineers and technicians are highly trained in every facet of heating and cooling design, installation, and repair. When you call Krafft Service, you get much more that just a “quick fix”. You get expert recommendations on the best solutions, offering you the most comfort possible at a fair cost, and in a timely manner.

Company Statements:

Our Vision is Clear: that the name “Krafft Service” will become synonymous with “Total Home Comfort” to our customers.

Our Goal is Simple: to be our customers' “Total Home Comfort “ specialist by providing:

• Excellent personalized service
  
• Quality installations and the finest equipment
  
• Expert product knowledge and sound advice
  
• Impeccable honesty at all times

Our Mission is Direct: To provide our customers with the peace­ of­ mind that Krafft Service Company will always be there for all their comfort needs.

Krafft is Respected in the Industry:

Virginia Power COMFORT ASSURED Program, Advisory Board Member
Washington Gas Qualified Gas Contractor Program
Metro Washington Heat Pump Association, President
National Association of the Remodeling Industry (NARI)
Air Conditioning Contractors of America (ACCA)
Alexandria Chamber of Commerce, Member

What Krafft Customers Say About Krafft:

Krafft Service received the TOP RATING possible from the Washington area's LEADING consumer magazine!

“You kept your word on every aspect of the project, in timely fashion. John and I are delighted at the new, quiet, efficient system. I would like to congratulate you and your staff for the competence and professionalism you both have displayed. Your men were extremely courteous and hard­ working and they left a fine looking installation as well as a clean work area. Just as we were recommended by an older person who knew your father, we can (continue recommending you) to the younger generation.” ­ Krafft customer, Eccleston Street, Silver Spring, Maryland

“We have had a (Preferred Customer) contract with Krafft for 15 years. Without exception, we have received prompt and competent service each spring and fall for routine maintenance. Several weeks ago, our heat pump developed several annoying problems. Your workman returned each time and very pleasantly took care of the problem. As I recall, we have never had to take advantage of our contract previously. It is reassuring to know that Krafft is so reliable when we need you.” ­ Krafft customer, Hidden Creek Drive, Great Falls, Virginia

“Thank you especially for the care you exhibited in the treatment of our home. There wasn't a bit of mess left anywhere.” ­ Krafft customer, Logwood Lane, Chantilly, VA

“(Your Estimator) helped us pick out the right equipment and worked up a contract in a very timely manner. The Krafft office staff (various voices on the phone) were very helpful in providing information regarding job scheduling. They always had the answer. (Your installers) did an excellent job of installing the equipment in the allotted space. They explained how the equipment worked, and future maintenance requirements. The finished installation has a neat and orderly appearance.” ­ Krafft customer, Philip Court, Springfield, Virginia

“I was impressed by the 24­ hour telephone number. (Your technician) was very efficient and neat. He answered my many questions.” ­ Krafft customer, Wakefield Street, Arlington, Virginia

“My wife and I have appreciated the competent and agreeable manner in which your company has handled this matter, informing us in a timely manner, and in exact terms, of the costs involved, the rebates to be gained, and the savings to be realized. The replacement work was done to our complete satisfaction.” ­ Krafft customer, Chevy Chase, Maryland

“Your office people were very responsive in getting technicians to work on the machine, and the technicians themselves were unfailingly prompt, polite, and hard­ working. I continue to believe that our Krafft service policy is well worth its cost.” ­ Krafft customer, Highgate Road, Alexandria, Virginia

“I have been a customer since December, 1989. These many years I am grateful for your endless cooperation. Your staff's efficient, thoughtful, and pleasant.” ­ Krafft customer, Yoakum Parkway, Alexandria, Virginia

“Your advice on the units, financing, and making (our installation) happen in one day were remarkable. My wife and I were especially impressed with the skills, politeness, and tenacity of your installers. Krafft obviously knows how to deliver a quality product. Count us as another very satisfied customer. We will look forward to using Krafft Service as required in the future.” ­ Krafft customer, Renwick Court, Burke, Virginia

“During the past 15 years, all of the personnel who have come to our house have been competent, friendly, and polite. If and when an emergency occurred, you responded quickly. At present, we have two homes covered with (Krafft) service contracts. It is indeed a pleasure to do business with you and to commend your company for the high caliber of its personnel.” ­ Krafft customer, Gatewood Drive, Alexandria, Virginia

“From the first telephone call to the actual work at the house, it is clear your priority is to meet your customers' needs. It is a pleasure to do business with a company who cares. Krafft customer, Nebraska Avenue, Washington, D.C.

*the above are excerpts from actual customers' letters on file at Krafft Service. Are you already a Krafft customer? We would appreciate your feedback! E­ mail us!

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